This Privacy Policy (“Policy”) explains how WEGOHASH ("Wego," "we" or "us ") collects, uses, discloses and protects your personal information regarding the use of the Wegohash Platform and Mining Services.
This Policy along with the Wegohash Platform Terms of Use and Wegohash Mining Terms of Service (“Terms”) provide the basis for the collection, use, processing and protecting your information. This Policy also explains what options our users have with regards to their personal information. For more information on the definitions of terminology used in this Policy please refer to our Terms.
Personal information means any data relating to an identified or identifiable natural person. This Policy applies to information we collect when you access or use Wegohash Platform, Wegohash Mining App including licence for WegoMiner, Wegohash Account, Wegohash Mobile applications and all other software products, applications and services associated with these products (collectively, "Wegohash Platform and Services") or otherwise interact with us as described below. By using the Wegohash Platform or Mining Services or interacting with us as described below, you confirm that you are aware of this Privacy Policy.
We may amend this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottom of this Policy, and in some circumstances, we may provide you with additional notice, including, for example, by adding a statement to the homepage of the Wegohash Services or by sending you an email notification. We strongly encourage you to review the Privacy Policy whenever you access or use Wegohash Platform to stay informed about our information practices and your privacy rights and choices.
We collect information you provide directly to us and we also get some information about you when you interact with Wegohash Services. For example, we collect information about you when you create an online account, complete a transaction, fill out a form, complete a verification (KYC) procedure as a security measure, use our software products and mobile applications, respond to surveys, post messages to our forums or wikis or otherwise communicate with us.
The types of information we may collect are as follows:
Account information, such as username, password, two-factor authentication keys, Account settings and preferences;
Computer or mobile device information, including IP address, operating system, network system, browser type and settings;
Wegohash Platform usage information;
Contact information, namely your email address and phone number;
Public blockchain addreses;
Transaction history data;
When applicable, your personal information, such as your name, surname, company name, email, address and nationality (registered seat of the legal entity), bank account, ID number and image of the ID document, date and place of birth, personal picture, phone number, utility bill and other data relating to user verification (KYC) procedure for security purposes (hereinafter “User Data”).
Bitcoin or other Digital Asset address does not in itself allow us to identify an individual person and would as such in certain jurisdictions not be considered personal information. In such jurisdictions, if we do combine this non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
When you access the Wegohash Platform or use the Wegohash Services, we automatically collect information as follows:
Transaction information: we collect information about the transaction you complete via the Wegohash Services.
Device and Log information: we collect information about the computer or mobile device you use to access the Wegohash Services, including device identifiers, mobile network information, type of operating system, type of hardware used and the type of browser used. We also log information about your use of the Wegohash Services, including access times, pages viewed, IP address, other standard web log data, and the page visited before and after navigating to our websites.
Cookies and similar tracking technologies: we may use cookies, pixel tags, web beacons, and other tracking technologies to collect information about you when you interact with the Wegohash Services, including information about your browsing behaviour on our Wegohash Services. For more information on cookies, please see below.
Data we collect from third party providers: We use third party providers, including Facebook, Google and others, to collect information about your use of Wegohash Services and enable us to improve how the services work. The information allows us to see the overall patterns of usage on Wegohash Services, helps us record any difficulties you have with the services, shows us whether our advertising is effective or not, and allows us to use responses to advertisements to optimise ad performance. Google, Facebook use cookies and other, similar technologies to collect information about the services use and to report website trends to us, without identifying individual End-Users or Visitors to us. See below for more information, or to opt out of these practices: You can learn about Google’s practices by going to www.google.com/policies/privacy/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.You may opt-out of Facebook advertising by visiting thttps://www.facebook.com/settings/?tab=ads/.
Software auto-update: Our desktop and mobile software products may utilize auto-updating features with your prior consent. If you initially consent to auto-update features, you may be able to subsequently stop the auto-update features through our software products or your device operating system settings.
2.1. SERVICES
We use your data to operate effectively, in a secure manner and to provide the best experience with our services.
We use your data to:
authorize your access to the Wegohash Platform and usage of Services,
manage your Wegohash Account,
to provide customer support and send you technical notices, notices about your transactions, updates, security alerts and support and administrative messages,
to process transactions,
to help prevent potentially prohibited or illegal activities and enforce our user agreement.
With the help of the data you provide us and with linking or combining it with information we obtain from others, we personalize, measure and improve the Wegohash Services. Any optional personal data that you choose to disclose within your profile settings will be solely used for identification and communication purposes and will not be processed or shared in any other way.
We may also carry out any other purpose for which the data was collected, to the extent such purpose is necessarily contemplated by the collection of such information or as otherwise notified in the Wegohash Services at the time of collection.
We use third party services to help us provide our services effectively (e.g., maintenance, analysis, audit, transactions, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
2.2. COMMUNICATIONS
We use your email address to get in contact with you, to deliver marketing and promotional offers on behalf of Wegohash and others.
You may opt out of receiving promotional communications from us by following the instructions in those communications. You may also opt out of receiving our newsletter or certain administrative emails by modifying your communications preferences through the settings feature of your online account. If you opt out of receiving promotional communications, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.
2.3. ADVERTISING
We target (and measure the performance of) ads to users, visitors and others both on and off our services directly or through a variety of partners. We are using data from advertising technologies on and off Wegohash Services, like web beacons, pixels, ad tags, cookies, and device identifiers.
2.4. COOKIES
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They are typically stored on your computer’s hard drive.
We use both session and persistent cookies. Session cookies expire when you log out of your account or close your browser. Persistent cookies remain on your computer or mobile device until you erase them or they otherwise expire. Most web browsers are set to accept cookies by default. You are free to decline most of our cookies if your browser or browser add-on permits, but choosing to remove or disable our cookies may interfere with your use and functionality of the Wegohash Services. Additionally, we may use certain persistent cookies that are not affected by your browser settings, but will use such cookies solely for identity verification and fraud prevention purposes. You may refuse cookies by turning them off in your browser, however, you should be aware that our site, like most other popular sites, may not work well with cookies disabled. For more information about cookies and how to block, delete or disable them, please refer to your browser instructions, or contact us at [email protected].
We use third party service provider(s), to assist us in better understanding the use of the Wegohash Platform. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using our services. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
We will only use and disclose your personal information internally in order to:
understand and meet your needs and preferences;
develop new and enhance existing service and product offerings;
manage and develop our business and operations;
carry out any purposes for which we have received your consent;
meet legal and regulatory requirements.
We may disclose any information we collect about you, whether you are a current or former customer, with law enforcement, data protection authorities, government officials, and other authorities, when:
compelled by subpoena, court order or other legal procedure;
we believe the disclosure is necessary to prevent physical harm or financial loss;
disclosure is necessary to report suspected illegal activity;
disclosure is necessary to investigate violations of this Privacy Policy or our Terms;
we obtain your consent or at your direction.
3.1. SHARING DATA WITH THIRD PARTY SERVICE PROVIDERS
3.1.1. WEGOHASH PLATFORM AND MINING SERVICE
We share some of your data with third party service providers for analytic purposes in order to use your data as described in section 2 of this Policy.
We are sharing data gathered from cookies, device identifiers and usage data with:
Facebook SDK to track and examine the use of WegoMiner and Wegohash Platform to prepare reports and analysis;
Google Analytics to track and examine the use of Wegohash Platform in order to prepare reports and analysis.
3.1.3. COMMUNICATIONS
We are sharing your email addresses with third party service providers such as AliCloud and MailGun, to send you marketing communications, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
3.1.4. Advertising and Analytics (Non-Personally Identifiable Information Only).
We use third-party analytics and advertising providers to help us analyse and improve our services. We are sharing data gathered from cookies and usage data and do not share information that personally identifies you. We use analytic tool Facebook Pixel to measure the effectiveness of our advertising, to understand your actions on Wegohash Platform and to optimize our advertising. We also use Google AdWords to connect data gathered from Google AdWords advertising network with actions performed on Wegohash Platform.
We collect, use and share data as described above.
We will only collect, process and use personal data about you where we have lawful bases. Lawful bases include:
when it is necessary for the performance of our contract with you, to prepare for entering into a contract at your request (e.g. for services provided by one of our partners) or otherwise to protect your vital interests.
where it is necessary for our legitimate interests (or those of a third party) and to conduct and manage our business in a secure manner and to enable us to better serve you and provide you with a secure experience of the Wegohash Platform and Mining Services.
as may be required to comply with any legal or regulatory obligations that may apply to us, for instance under anti-money laundering and sanctions regimes.
consent where you have given your consent.
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at [email protected]
5.1. DATA RETENTION
We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. In accordance with our record keeping obligations, we will retain basic account information and information about performed transactions for at least 5 years after the account is closed.
5.2. ACCESSING AND CONTROLLING YOUR PERSONAL DATA
Regarding your personal data, you have the following options:
Delete data: You can request deletion of your personal data that we have about you. We will delete the data that we are not legally obliged to keep and since some of the data is necessary to provide Wegohash Services to you, you will not be able to use our services after the deletion;
Change or correct data: You have the right to request change of incorrect personal data that we have about you;
Object to or limit or restrict use of data: You can request that we stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
Right to access and/or take your personal data: You have the right to ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
You can make a request for any of the above mentioned actions by sending an email to [email protected].
5.3. ACCOUNT INFORMATION AND ACCOUNT DELETION
You may access and review or update your Wegohash Account information at any time by logging into your account.
If you choose to close your Wegohash Account, please navigate through the Wegohash Account settings and request to delete the Wegohash Account or contact us at [email protected]. Your account will be deleted and your personal data will be erased within 30 days of receiving your request.
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse or enforce our Terms of Service. We will retain de-personalized and fully encrypted information after your account has been deleted.
We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information.
We use a variety of security measures to ensure the confidentiality, integrity, availability and privacy of your Personal Information and to protect your Personal Information from loss, theft, unauthorised access, misuse, alteration or destruction. These security measures include but are not limited to:
Password protected directories and databases.
Preventing any unauthorized physical access, damage and interference to information and information processing areas.
Vulnerability scanning and regular penetration testing.
Encryption of sensitive data during transfer and at rest.
2-factor authentication.
Logging of activities performed in the platform.
Access controls.
Other measures to mitigate risks identified during the risk assessment process.
We protect your information using reasonable physical, technical and administrative security measures, including by limiting access to your information to employees with a need to know such information. To make sure your personal information is secure, we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the company.
You may give Wegohash a notice under this Policy by sending an email to [email protected]. All communication and notices pursuant to this Policy must be given in English language.